Regions Help & Support

Receiving limits: We do not limit how much money you can receive with Zelle®. However, the sender may be subject to limits on how much they can send.

Requesting money using Zelle®: To request money using Zelle®, log in to your Regions Online Banking account or the Regions Mobile app. Tap Request and select the contact from whom you want to receive the money. Payment requests to persons not already enrolled with Zelle®¹ must be sent to an email address. If the contact you are requesting money from is not listed in your Zelle® contacts, you can add them. Enter the amount you want to request. Tap Review. If everything is correct, tap Request. If there is something you need to change you can tap Back to make corrections. Your contact will receive a notification by text or email that you have requested money. When your contact approves the request, we'll notify you that they've responded and sent you money, which will go directly into your account and be available typically in minutes.¹ Zelle® is for sending or receiving money with people you know and trust.¹

1. To send or receive money with Zelle®, both parties must have an eligible checking or savings account. Transactions between enrolled users typically occur in minutes. Payment requests can only be sent to enrolled Zelle® users. If you don’t know the person you are paying or aren’t sure you’ll get what you are purchasing, we recommend you do not use Zelle® for the transaction. Once you have made a payment with Zelle®, it may not be possible to reverse the payment or recover the funds.