Regions Help & Support

If you are a Regions Online Banking customer and are enrolled with Zelle®,¹ all you need is the email address or U.S. mobile phone number of the person to whom you wish to send money. The recipient must use a bank account in the U.S. 

Log in to Regions Online or Mobile Banking, then select Payments to view options available with Zelle®. Choose an existing contact or enter a new contact’s U.S. mobile phone number or email address, then send the money. The recipient is sent an email or text message with the confirmation of their payment or instructions on how to enroll with Zelle®.¹ In most cases, the funds are available within minutes between enrolled users.¹ Ask your recipient to enroll with Zelle®¹ before you send them money – this will help them get your payment more quickly. If the recipient is not yet enrolled with Zelle®,¹ it may take between 1-3 business days after the recipient has enrolled for the money to be available.¹

1. To send or receive money with Zelle®, both parties must have an eligible checking or savings account. Transactions between enrolled users typically occur in minutes. Payment requests can only be sent to enrolled Zelle® users. If you don’t know the person you are paying or aren’t sure you’ll get what you are purchasing, we recommend you do not use Zelle® for the transaction. Once you have made a payment with Zelle®, it may not be possible to reverse the payment or recover the funds.