Regions Help & Support

FAQ

Will I receive text messages from Regions about Zelle®?

Regions may send you text messages related to your Zelle activity (when you add a new recipient or when you send money to a first-time recipient). You may also receive message when someone sends or requests money. You can stop text messages related to Zelle by following the instructions found in the body of the text messages.

Regions will need help verifying your identity before processing some Zelle payments, including when you send money to a first-time recipient. This step requires us to send you a text message code. To complete this verification step, you must have either a text-enabled mobile device or an RSA SecureID device.