Zelle requires that a bank account be tied to a unique email address or U.S mobile phone number. If you are already enrolled with Zelle at another bank but wish to now send money from Regions, you will either need to supply a DIFFERENT email or U.S. mobile number for the enrollment or remove the enrollment from the previous bank.

To do so, contact the customer support team of where you initially enrolled and ask to remove your mobile number or email address. If you aren't sure where you initially enrolled, contact Regions customer support at 800-472-2265.