One reason you may not be able to enroll your mobile number or email address with Regions is that it is already enrolled with Zelle at a different bank or credit union. In order to enroll with a different bank, your mobile number or email address must be removed from where it was initially enrolled.

When you initially enroll your Regions account with Zelle, you may receive a notification that your email or phone number is registered with another financial institution. View the Activity tab where a prompt allows you to "Transfer Email" or "Transfer Phone" in your profile. This will connect the desired U.S. mobile number or email address to your Regions account and you can start sending and receiving with Zelle through our Regions Online Banking site or Regions Mobile App. For assistance with this issue, contact us at 1-800-472-2265.