Regions Help & Support

FAQ

What happens if the recipient's bank doesn't offer Zelle®?

If the recipient’s financial institution does not offer Zelle, the recipient can download the Zelle app and enroll with basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (not including U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

You can find a full list of participating banks and credit unions live with Zelle by selecting the following link: https://www.zellepay.com/participating-banks-and-credit-unions