Regions Help & Support
I sent money to someone using Zelle® and they never received it. What should I do?
First, check the payment status within your payment Activity tab via Regions Online Banking or the Regions Mobile app. If the payment status is pending, the recipient may not have enrolled their U.S. mobile number or email address to receive the payment. Zelle® is for sending or receiving money with people you know and trust.1
If the payment status is completed, then the money is already available in the recipient’s bank account. If you aren't sure of the status of your payment, contact Regions at 1-800-472-2265.
1. To send or receive money with Zelle®, both parties must have an eligible checking or savings account. Transactions between enrolled users typically occur in minutes. Payment requests can only be sent to enrolled Zelle® users. If you don’t know the person you are paying or aren’t sure you’ll get what you are purchasing, we recommend you do not use Zelle® for the transaction. Once you have made a payment with Zelle®, it may not be possible to reverse the payment or recover the funds.