Regions Help & Support

You will need to verify your email address and add your external accounts.

Regions will send a welcome email with a verification code. While in Online Banking, select External Transfers from the Transfer tab. From My Other Accounts go to the Preferences page and then to My Emails. Click Verify for the email address with the Awaiting Verification status. Enter the verification code and click Submit.

To add your external accounts, select Add a New Account on the Transfer Funds page in Regions Online Banking. You can also add external accounts by selecting Add Account on the Preferences page under My Other Accounts.

In the Regions Mobile app, select Pay & transfer in the bottom navigation, and then tap Transfer money. Select External Transfers and then tap Add a new account.

Be sure your email address is up-to-date.

It is a great practice to verify your phone number as well.  Verifying your phone number will allow you to get SMS/Text messages from Regions about your External Transfers.

We will email you when a transfer is complete and display your transfers for the past 180 days on the Activity page. You can also check your account statement to verify that the transfer was debited or credited as you requested.