What is Phishing and How Should I Report It?

Help & FAQs

Phishing is a fraudulent practice by which scammers send an email or text message that appears to be from a reputable company, such as a bank, to induce individuals to click on a link or open attachments and share compromising personal information, such as banking and credit card details, passwords or other personally identifiable information.

While phishing has typically been associated with emails or texts, there are also scams that use a combination of phone messages and toll-free numbers.

If you receive a suspicious email or text that appears to be from Regions, you should forward it to phishing@regions.com and then delete it. If you receive a suspicious phone message requesting that you call Regions at a particular number, you may verify the number is legitimate by visiting our Contact Us page.

If you responded to what you believe to be a fraudulent communication and feel your personal information may be at risk, you should report it immediately to the bank in order to initiate possible fraud prevention procedures by calling 1-800-REGIONS (1-800-734-4667).

More tips to help protect you from fraudulent messages:

  • Always look at the “From” address in the emails you receive. Regions Bank will only send you official emails from “@regions.com.”
  • Check emails and texts for misspellings and grammatical errors; these are sometimes signs of fraudulent communications.
  • Be wary of messages that request you to act immediately. For example, “Urgent, your account has been locked and you must reactivate immediately to continue to use your account.”
  • Never respond to an email or unsolicited phone call requesting that you provide personal information such as a PIN, password or online ID to verify an account or to reactivate that account or service.
  • Be aware that legitimate calls from Regions, such as calls from the Card Fraud Monitoring group, are made often, but agents ask only for confirmation of certain credit or debit card activity. No sensitive information is requested.

The information presented is general in nature. Regions reminds its customers that they should be vigilant about fraud and security, and that they are responsible for taking action to protect their computer systems. Fraud prevention requires a continuous review of your policies and practices, as the threat evolves daily. There is no guarantee that fraudulent transactions will be prevented or that related financial losses will not occur.