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Error Resolution and Informational Request

You have certain rights under Federal law related to resolving errors in the servicing of your loan and requesting information about your loan. If you want to request information about your loan or if you believe an error has occurred in the servicing of your loan and would like to submit an Error Resolution or Informational Request, it must be sent to our exclusive address for Error Resolution and Informational Request at P. O. Box 110, Hattiesburg, MS 39403-0110 or submitted verbally to our Customer Service Department at 1-800-986-2462. We can also accept your request for information or your error notice via our Secure Message Center available through our website at www.regionsmortgage.com.

When requesting information or notifying us of an error, include the following information:

  • Name(s) of Borrower(s)
  • Information allowing the identification of your mortgage loan (i.e. loan number, property address etc.)
  • The specific information requested or the specific error which is believed to have occurred.

Your request for information or error notice will be acknowledged in writing within five (5) business days of receipt unless excused under the applicable regulation.

A final written response to an error notice will be issued unless excused under the applicable regulation. This response will include:

  • Correction of the error
  • The effective date of correction
  • Contact information for further assistance

Or

  • Our determination that no error occurred
  • The reasons for that determination
  • Your right to request documents we relied upon in making the determination,
  • How you may request those documents
  • Contact information for further assistance

A final written response to a request for information will be issued unless excused under the applicable regulation. This response will include:

  • The information requested
  • Contact information for further assistance

Or

  • Our determination that the requested information is not available
  • The basis for that determination
  • Contact information for further assistance

For questions concerning your rights, you may contact Regions Mortgage at 800-986-2462 or visit our website at www.regions.com/mortgage.rf.