Home Equity Loan Error Resolution

Home Equity

You have certain rights under federal law related to resolving errors in the servicing of your home equity loan and requesting information about your home equity loan.


If you want to request information about your loan or if you believe an error has occurred in the servicing of your loan and would like to submit an Error Resolution or Informational Request, it must be sent to our exclusive address for Error Resolution and Informational Request at P. O. Box 110, Hattiesburg, MS 39403-0110.

When requesting information or notifying us of an error, please include the following information:

  • Name(s) of borrower(s)
  • Information allowing us to identify your mortgage loan (loan number, property address, etc.)
  • The specific information requested or the specific error you believe has occurred

Your request for information or error notice will usually be acknowledged in writing within five (5) business days of receipt unless excused under the applicable regulation.

A final written response to an error notice will be issued unless excused under the applicable regulation.

You may initiate a request for information or notice of error by calling our Customer Service Department at 1-800-986-2462 or via our Secure Message Center available through MyMortgage; however, to protect your rights under Federal Law, you must submit written confirmation of your request or notice of error to P. O. Box 110, Hattiesburg, MS 39403-0110.

If you are a debtor in bankruptcy or you discharged personal liability for your mortgage loan in bankruptcy, and you want to stop receiving statements, write to us at P.O. Box 110, Hattiesburg, MS, 39403-0110. If you want to resume receiving statements, write to us at the same address.