Manage Your Mortgage Account

Benefits of enrolling in MyMortgage:

• Year End Documents / IRS Statements
• Set Up and Manage Auto Draft
• Copies of Loan Documents
• Electronic Statements
• Mortgage Payment Assistance
• Order a Payoff Quote
• PMI/MIP Release Requirements
• Update Contact Information
• View Payment History
• And much more!

Make a Mortgage Payment

Pay Online

• Make mortgage payments anytime at MyMortgage. You will need your checking account number and routing number for the transferring account.
• All requested transactions (i.e. payments and cancellations of payments) must be submitted by 10:30 p.m. CT Monday – Saturday to be effective for such day. Transactions submitted on Saturdays, Sundays or federal holidays will be processed on the following business day. Please allow up to two days for your payments to appear on the loan transaction history page of your MyMortgage web account.

Pay by Phone

• To make a loan payment by phone, contact us at 1-800-986-2462.  Our automated service is available 24 hours a day, 7 days a week.  If you need personal assistance from a Regions representative, we are available Monday – Thursday 7:30 a.m. to 8 p.m., Friday 7:30 a.m. to 6 p.m. and Saturday 8 a.m. to 12:00 p.m. CT. Please have the following information available when you call:
  • Mortgage loan account number
  • Last five digits of your Social Security Number
  • Checking account number and routing number for the transferring account

Pay by Mail

• To ensure timely processing of your mortgage loan payment, please enclose your check or money order (do not send cash in the mail) with your pre-printed coupons in the envelopes previously provided.  You may send a payment without a coupon to one of the addresses below. Please be sure to write your loan number on the check or money order to ensure the payment is credited to your account.
  • Regions
    PO Box 2153
    Department 2520
    Birmingham, AL 35287-2520
  • Overnight Mail:
    Regions
    Payment Office
    6200 Poplar Ave
    4th Floor
    Memphis, TN 38119

Pay in Person

• Mortgage loan payments can be made at any local Regions branch.
• Find a branch near me

Experiencing difficulties logging into your account

• Give us a call at 1-800-986-2462, Monday - Friday, 7 a.m. – 6 p.m. CT
• You can send a non-secure email to MTGCustResearch@regions.com

Insurance

Insurance Phone Number

• 888-723-4316

Insurance Bill Fax Number

• 843-413-7805

Insurance Claims Website

Bankruptcy Periodic Statement Opt In or Opt Out Request

• If you are a debtor in bankruptcy or you discharged personal liability for your mortgage loan in bankruptcy, and you want to stop receiving statements, write to us at P.O. Box 110, Hattiesburg, MS, 39403-0110.  If you want to resume receiving statements, write to us at the same address.

Important Phone Numbers

Mortgage Customer Service

• 800-986-2462

Payments by Phone

• 800-986-2462

Earn Up Equity Acceleration Program for Existing Customers only (Change/Delete)

• 800-456-0302

Payment Hardship/Collection Counselors

• 800-748-9498

Insurance

• 888-723-4316

Refinance or New Loans

• 877-536-3286

Important Fax Numbers

Customer Service

• 601-554-2017

Insurance Bills

• 843-413-7805

Tax Bills Info

• 817-826-1186