Manage Your Mortgage Account

Benefits of enrolling in MyMortgage:

• Year End Documents / IRS Statements
• Set Up and Manage Auto Draft
• Copies of Loan Documents
• Electronic Statements
• Mortgage Payment Assistance
• Order a Payoff Quote
• PMI/MIP Release Requirements
• Update Contact Information
• View Payment History
• And much more!

Make a Mortgage Payment

Pay Online

• Make mortgage payments anytime at MyMortgage. You will need your checking account number and routing number for the transferring account.
• All requested transactions (i.e. payments and cancellations of payments) must be submitted by 10:30 p.m. CT Monday – Saturday to be effective for such day. Transactions submitted on Saturdays, Sundays or federal holidays will be processed on the following business day. Please allow up to two days for your payments to appear on the loan transaction history page of your MyMortgage web account.

Pay by Phone

• To make a loan payment by phone, contact us at 1-800-986-2462.  Our automated service is available 24 hours a day, 7 days a week.  If you need personal assistance from a Regions representative, we are available Monday – Thursday 7:30 a.m. to 8 p.m., Friday 7:30 a.m. to 6 p.m. and Saturday 8 a.m. to 12:00 p.m. CT. Please have the following information available when you call:
  • Mortgage loan account number
  • Last five digits of your Social Security Number
  • Checking account number and routing number for the transferring account

Pay by Mail

• To ensure timely processing of your mortgage loan payment, please enclose your check or money order (do not send cash in the mail) with your pre-printed coupons in the envelopes previously provided.  You may send a payment without a coupon to one of the addresses below. Please be sure to write your loan number on the check or money order to ensure the payment is credited to your account.
  • Regions
    PO Box 2153
    Department 2520
    Birmingham, AL 35287-2520
  • Overnight Mail:
    Regions
    Payment Office
    6200 Poplar Ave
    4th Floor
    Memphis, TN 38119

Pay in Person

• Mortgage loan payments can be made at any local Regions branch.
• Find a branch near me

What is LIBOR?

The London Interbank Offered Rate (LIBOR) is a benchmark interest rate index produced by large global banks. LIBOR represents what the participating banks would charge for borrowing from one another. Globally, LIBOR has been used as the primary benchmark for short-term rates (overnight, 1-week, 1-month, 2-month, 3-month, 6-month and 12-month). In March 2021, there were approximately $200 trillion in outstanding financial contracts tied to USD LIBOR.

Why is LIBOR being replaced?

Since the last financial crisis, there has been a significant reduction in the type of trading activity that supports LIBOR. Rate calculations have increasingly relied on expert judgment, leaving LIBOR at risk for possible manipulation.

Given this decline in market representation and reliability, LIBOR’s regulator, the Financial Conduct Authority, determined that the worldwide financial industry should move to more robust alternatives, which caused financial institutions across the globe to start preparing for the cessation of LIBOR.

What is the Alternative Reference Rates Committee?

In the United States, the Alternative Reference Rates Committee (ARRC), a group of private-market participants convened by the Federal Reserve Board and the New York Fed, was tasked with ensuring a successful transition away from LIBOR.

Regions participates in ARRC working groups so we can quickly evaluate any new developments.

When is LIBOR going away?

On March 5, 2021, the Financial Conduct Authority announced that overnight, 1-month, 3-month, 6-month and 12-month USD LIBOR rates will no longer be available after June 30, 2023 for legacy contracts.

USD LIBOR is no longer available at Regions for new or renewed transactions.

What will happen to LIBOR ARMs after June 30, 2023?

Any Adjustable Rate Mortgages that are still referencing LIBOR on June 30, 2023 will “fall back” to the Refinitiv Consumer USD IBOR Fallback rate per the Adjustable Interest Rate (LIBOR) Act. The LIBOR Act was signed into law on March 15, 2022, to provide a federal solution for transitioning LIBOR contracts. Customers with LIBOR ARMs that will fall back should receive a notification from Regions informing them of the pending transition. More information about the Consumer USD IBOR Fallback rate can be found at the Refinitiv website.

Where else can I find information about the LIBOR Transition?

Regions launched a podcast series explaining the foundations of the LIBOR transition and what you need to know to navigate the transition.

Listen to the LIBOR podcast episodes here.

If you have any other questions about the transition, please call 1-800-986-2462.

Experiencing difficulties logging into your account

• Give us a call at 1-800-986-2462, Monday - Friday, 7 a.m. – 6 p.m. CT
• You can send a non-secure email to MTGCustResearch@regions.com

Insurance

Insurance Phone Number

• 888-723-4316

Insurance Bill Fax Number

• 843-413-7805

Insurance Claims Website

Bankruptcy Periodic Statement Opt In or Opt Out Request

• If you are a debtor in bankruptcy or you discharged personal liability for your mortgage loan in bankruptcy, and you want to stop receiving statements, write to us at P.O. Box 110, Hattiesburg, MS, 39403-0110.  If you want to resume receiving statements, write to us at the same address.

Important Phone Numbers

Mortgage Customer Service

• 800-986-2462

Payments by Phone

• 800-986-2462

Earn Up Equity Acceleration Program for Existing Customers only (Change/Delete)

• 800-456-0302

Payment Hardship/Collection Counselors

• 800-748-9498

Insurance

• 888-723-4316

Refinance or New Loans

• 877-536-3286

Important Fax Numbers

Customer Service

• 601-554-2017

Insurance Bills

• 843-413-7805

Tax Bills Info

• 817-826-1186