We’re improving the way we keep you updated about your available balance and checking account activity. We want you to be more aware of your account balance so you don’t spend more money than you have available in your account. We want to help you avoid overdrafts by making it easier to see how much money is available to spend or withdraw right now.

Pending Check Transactions

We’ve made more information available to you when pending checks clear your account. When a check you write from your Regions personal checking account is cashed or deposited, it may show as a pending transaction and reduce your available balance (the amount you can spend) by the amount of the check at the time it is presented to us for payment.

Showing the check as pending is our way of letting you know that your check has been presented for payment and may be processed that night. This will allow you time to make a deposit to cover the check before the end of day cutoff if needed – potentially avoiding or reducing overdraft fees.

• You can check your available balance before making additional purchases that day to make sure you have enough money in your account to cover the expense.
• You can transfer or deposit funds before the 8 p.m. CT cutoff time if you believe your account may overdraft when we post the check at the end of that business day.
• You can see if a check you wrote may be processed that day by logging into Online Banking or Mobile Banking.

Time Order Posting

We’re improving the way we post transactions on your account at the end of the day. We’ll continue to apply your available credits and deposits first to give you the highest beginning available balance. Then, we’ll take a time order approach to your debits, withdrawals and payments and post them in the time order that we receive them.

You’ll see the changes based on the branch where your Personal, Private Wealth Management and/or non-personal business account is maintained. You can find the branch location where your account is maintained at the top of your bank statement.

• Starting May 5, 2021 for Regions Personal, Private Wealth Management and non-personal accounts maintained at branches in Georgia (except Columbus, GA), North Carolina and South Carolina.
• Starting July 14, 2021, for Regions Personal, Private Wealth Management and non-personal accounts maintained at all other Regions branches.

As part of these posting order changes, we have amended the terms of the Regions Deposit Agreement, effective as of the dates listed above. We also have made other amendments to the Deposit Agreement not related to posting order that are effective immediately. You can find full details on all the amendments at Deposit and Card Agreements.

Debit Card Transactions

We’re improving how we process your authorized pending CheckCard transactions. We won’t charge you an overdraft fee when a CheckCard transaction overdraws your account if there was enough money in your account to authorize the transaction at the time you made the purchase.

You’ll see the changes based on the branch where your Personal, Private Wealth Management and/or non-personal business account is maintained. You can find the branch location where your account is maintained at the top of your bank statement.

• Starting May 5, 2021 for Regions Personal, Private Wealth Management and non-personal accounts maintained at branches in Georgia (except Columbus, GA), North Carolina and South Carolina.
• Starting July 14, 2021, for Regions Personal, Private Wealth Management and non-personal accounts maintained at all other Regions branches.

Alerts Enhancements

We will send you email alerts to let you know when:

• A specific type of hold has been placed on a deposit
• An overdraft or insufficient funds fee has been charged
• An overdraft protection transfer has occurred

In addition, you can choose to set up optional alerts and notifications for:

• Daily balance - receive an alert once each day with your current available balance.
• Withdrawals - receive an alert when a certain transaction reduces your available balance.
  • This new alert combines current notifications for debit card transactions, checks cleared and account transfers.
  • Withdrawal alerts will also include electronic ACH debits and branch withdrawals.
  • Set a custom dollar amount or receive an alert for each transaction.
• Credits and deposits - receive an alert when a certain transaction results in a credit or deposit of funds.
  • This new alert combines today’s notifications for incoming transfers and deposits made at an ATM, Mobile app, Online Banking, Contact Center or branch.
  • Credit and deposits will also include a new alert for ACH deposits.
  • Set a custom dollar amount or receive an alert for each transaction.
• Balance threshold - receive an alert when your available balance falls below an amount you set.
• Negative balance - receive an alert when a transaction causes your available balance to be less than $0.00.

Alerts can be delivered via SMS/text, mobile notifications or email ¹ . Log in to Online Banking or the app to select the alerts that matter to you and choose your preferred delivery method(s). Please be sure to keep your contact information up to date so that you will timely receive alerts.

Frequently Asked Questions

Is there anything I need to do prior to the alerts changes?
Please make sure your contact information is current so you will receive alerts in a timely manner. Learn how to update your email address or mobile number.

Where can I see the new alerts that I will receive?
You can view and manage the new optional alerts in Region Online Banking and the Regions Mobile app.  

• Once logged in to Regions Online Banking, choose the Customer Service tab and select Alerts.
• In the Regions mobile app, choose Alerts in the main menu.

What will happen to the optional account alerts that I previously set up?
You will need to log in to Online Banking or the Mobile app to select or manage your optional alerts. You may want to set a dollar amount threshold for withdrawal alerts and credits and deposit alerts unless you want to be notified with each transaction.

Can I turn off the new banking alerts?
These email alerts cannot be turned off. They are in place to help you be more aware of certain overdraft and funds availability hold situations.

Online Banking Enhancements

Starting April 29, 2021, we’re updating your Account Overview in Online Banking. We’re making it easier to see how much money is available in your account so you can make the best financial decisions for you.

• We’re using simple, plain language to describe your pending transactions.
• We’re including the expiration date when funds on hold from a check you deposit will be available to spend.
• We’re showing your Projected Available Balance so you know how much money you have available to spend after funds from deposits are made available and debit transactions have been presented during nightly posting. ²