Priority Banking Team Leader, Regions Specialty Contact Center Pensacola

Carlos joined Regions in June of 2017. He served as a Bilingual Specialist, Priority Banker and Electronic Banking Team Leader prior to rejoining Priority Banking as Team Leader in March of 2020. Carlos earned a master’s degree in Psychology/Counseling from the University of West Florida, where he developed a passion for helping people regardless of their circumstances.

Priority Banking Team Leader, Regions Specialty Contact Center Birmingham

David began his career at Regions in November of 2013 as a Financial Service Specialist at the Birmingham Main Branch. After a successful stint in the branch, David joined the Loan by Phone group within the Contact Center in June of 2015 and became the group’s team leader in September of 2017. The following January, David led the LBP group as it blended with the New Accounts team to create a new Customer Relationship Management team. David led that group until December of 2018, when he became the new Team Leader of the Birmingham Priority Banking team.

Priority Banking Team Leader, Regions Specialty Contact Center Birmingham

Jason started his career in banking in 1999 as a phone representative and new hire trainer/mentor for SouthTrust’s Contact Center. He was promoted to Assistant Sales Manager in Birmingham, Ala. and then Sales Manager in Nashville, Tenn. After spending eight years in technology and three years in the automotive industry, Jason joined Regions in February 2017 as a Financial Relationship Consultant Team Lead in the Roebuck branch. He was promoted to Senior Team Lead in 2018 and joined the Contact Center in April 2019 as a CRM Team Lead before becoming a Priority Banking Team Leader.

Priority Banking Team Leader, Regions Specialty Contact Center Memphis

Joyce came to Regions (Union Planters) in 1998 as a Relationship Banking Associate after having been a Customer Relationship Banker with Bank of America. She was promoted to various specialty teams within the Contact Center and in October 2012 was promoted to Credit Card Team Leader, successfully building a new team. Joyce holds a degree in Computer Operations from Southwest Tennessee Technology and was promoted to Priority Banking Team Leader in October 2015.

Priority Banking Team Leader, Regions Specialty Contact Center Birmingham

Craig began his career with Regions in 2012 as a Contact Center Banker, team mentor and backup queue monitor. Craig was promoted to the Loan by Phone group in 2013, serving as a mentor and becoming one of the top-producing bankers on the team. In 2016, Craig was promoted to senior member of the Credit Card team — improving overall performance with a focus on quality — and helped guide the group through a merger with Loan Servicing. In June of 2017 Craig was promoted to Team Leader for Loan by Phone and drew on his previous experience to combine LBP with the New Accounts team the following year.

Priority Banking Team Leader, Regions Specialty Contact Center Birmingham

Rick started at Regions in 2017 as the Social Media Manager and helped create the Regions Virtual Concierge program, which was a new initiative for the bank. Rick’s focus on social media — specifically public relations and customer satisfaction — contributed to the Virtual Concierge experience designed to give customers a personalized branch experience via chat, social media or phone. Now, Rick is the Team Leader for a Birmingham Priority Banking team within the Regions Contact Center.

Priority Banking Team Leader, Regions Specialty Contact Center Pensacola

Dan moved to the United States from England and began working in the Regions General Center in May of 2014. Shortly after, he became an Electronic Banking Specialist, and in May of 2017 was promoted to Electronic Banking Senior before moving on to the newly formed Priority Banking team.