Customer Assistance Program

Mortgage    |    Other Loans


Get help with your mortgage by calling 1-800-748-9498.

Beware of Loan Foreclosure Rescue Scams
  • Beware of any person or organization that asks you to pay a fee in exchange for a counseling service or modification of a loan.
  • Beware of anyone who says he/she can "save" your home if you sign over the deed to your house. Do not sign over the deed to your property to any organization or individual unless you are working directly with your mortgage servicer.
  • Do not make your mortgage payments to anyone other than your mortgage servicer without the servicer’s approval.

Required Documentation
After you request mortgage help, we will ask you to send us documentation supporting your request. The specific set of documents you need will depend on your situation, but will typically include:
  • Signed tax returns from the past two years
  • Last two monthly bank statements for any checking or savings account
  • Last two monthly statements for any loans, credit cards or other debts
  • Two most recent consecutive pay stubs if you are employed (four stubs requested if you are paid weekly)

Preserving Your Home

Being a homeowner is a dream you don't want to lose, but perhaps temporary circumstances have created a hardship. If staying in your home is your goal, you have options that include:

Repayment Plan

A repayment plan is a short-term solution that allows you to get caught up on your mortgage with payments when you are experiencing short-term financial difficulty that is, or will soon be, resolved. If you have been delinquent on payments, this workout option will allow you to make regularly scheduled payments on your loan, plus repay a portion of the past due payments  In just a few months, your loan will be caught up, and you can return to making just your monthly mortgage payment.

Special Forbearance

Special forbearance is helpful when you are experiencing short-term financial difficulty that is, or will soon be, resolved.  A special forbearance is the suspension of payments for a specified period of time. This option is helpful when you need a few months of lower payments or no payments, after which you will be able to afford your full monthly payment.


A Loan Modification is a change to the terms of your mortgage in order to cure a delinquency and avoid foreclosure. If you qualify, a modification may include reducing your interest rate, extending the term of your mortgage, and/or capitalizing the delinquent payments.


If you currently are facing foreclosure, a reinstatement will offer you the quickest method for resolving your mortgage foreclosure. With your foreclosure resolved, you can enjoy the security of your home. The reinstatement amount is the total amount that is past due including late fees and Attorney costs.

Additional Options

There are other, less common options that may apply to your circumstances. Call us and we can discuss your personal situation.


Relief of Debt

If you are not interested in maintaining ownership of the property, but are interested in full or partial relief of debt, the following options may be available to you.

Temporary Forbearance While Selling Your Home

An agreement would be reached between you and Regions to suspend additional foreclosure actions for a stated amount of time. If you have sold your home but the closing is scheduled 30 days from now, Regions may agree to stop any additional foreclosure related action to allow you the opportunity to close on the sale of your home.

Pre-Foreclosure Sales (Short Sale)

A short sale may be appropriate if you can no longer afford to keep your home.  You would sell your property for less than the outstanding balance of your loan, and turn over the proceeds of the sale to Regions, sometimes (but not always) in full satisfaction of your debt.


You avoid foreclosure by voluntarily surrendering your property by deeding it to the Regions as satisfaction of your debt. A deed-in-lieu is useful if your property has been on the market as a pre-foreclosure sale for three or more months and there are legal obstructions to foreclosure action. A deed-in-lieu allows Regions to take possession of your property sooner than would be possible through foreclosure.

When contacting us, please have your most recent tax return and proof of income (such as paycheck stub) available.

If you would like to get started now, please complete this form which will help us work with you in determining the alternative best suited for you. Once you have completed the form, you can submit it to us in one of the following ways and a Regions representative will contact you within approximately 3 to 5 days.

Regions services some loans for investors that offer the Home Affordable Modification Program. If your loan is owned by one of these investors please also find a copy of the Request for Modification and Affidavit (RMA) and a Request for Transcript of Tax Return (4506-T) below.

Mail to: Regions Mortgage
P.O. Box 18001, Hattiesburg, MS
Fax to: 601-554-2913

Would you like to consider additional resources?


Other Loans

  • Home Equity Lines or Loans
  • Auto Loans
  • Other Loans
Mail to: Regions Mortgage
2050 Parkway Office Circle
Hoover, AL 35244
Fax to: 205-261-7231
Email: loss.prevention@regions.com

Download Hardship Form (English) (pdf)1
Download Request for Modification and Affidavit (RMA) form (English) (pdf)1


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