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Regions is proud to be ranked tops in customer service.

At Regions, we work hard every day to ensure that your banking experience is second to none. Maybe you've benefitted from our unique financial solutions, or enjoyed stability in your banking relationship that's more important today than ever. Whatever the reason, we're honored that you proudly call yourself a Regions customer, and we appreciate being recognized for excellence in customer service with these awards. Click here for award winning service.
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Current Awards

  • Reputation Institute. Regions is ranked Most Reputable Bank among customers by the Reputation Institute in 2016 for the second year in a row.* Regions is also ranked Most Reputable Bank overall in 2016.
  • 2015 American Customer Satisfaction Index. Regions ranked #1 in customer satisfaction based on the 2015 American Customer Satisfaction Index Retail Banking Study.
  • Greenwich Excellence Awards. Regions received 14 distinguished Greenwich Excellence Awards for small business banking, middle market banking, and wealth management for our efforts in 2015:
    • Small Business Banking
      • Branch Satisfaction
      • Cash Management – Accuracy of Operations
      • Cash Management – Customer Service
      • Cash Management – Overall Satisfaction
      • Cash Management – Sales Specialist Performance
      • Cash Management – Digital Functionality
      • Cash Management – Ease of Product Implementation
      • Industry Expertise
      • Likelihood to Recommend
      • Relationship Manager Performance
    • Middle Market Banking
      • Cash Management – Accuracy of Operations
      • Cash Management – Overall Satisfaction
    • Wealth Management
      • Likelihood to Recommend
      • Customer Service
  • 2016 Temkin Experience Ratings. For the third consecutive year, Regions scored in the top 10% of the 294 companies across 20 industries evaluated for customer experience.
  • Reputation Institute. Regions ranked Most Reputable Bank among customers by the Reputation Institute in 2015.*

Previous Awards

  • Reputation Institute. Regions ranked Most Reputable Bank among customers by the Reputation Institute in 2015.*
  • Greenwich Excellence Awards. Regions received 12 National Greenwich Excellence Awards in Middle Market Banking and 16 National Greenwich Excellence Awards in Small Business Banking in 2014:
  • 2014 Temkin Experience Ratings. Regions tied for eighth overall in the rankings of 268 companies across 19 industries. Further, Regions was the highest-ranked bank in the annual survey. Regions also received a Temkin Experience Rating that is 10 points higher than the banking industry as a whole.
  • Greenwich Excellence Awards. Regions received six National Greenwich Excellence Awards in Middle Market Banking in 2013.
  • Greenwich Excellence Awards. Regions received nine National Greenwich Excellence Awards in Small Business Banking and one Regional Greenwich Excellence Award in Small Business Banking in 2012.
  • Greenwich Excellence Awards. Regions received five National Greenwich Excellence Awards in Middle Market Banking and one Regional Greenwich Excellence Award in Middle Market Banking in 2011.
  • Greenwich Excellence Awards. Received for providing distinguished quality service to small business and middle market banking customers in 2010.
  • AccessibleSTL Shine the Light Award. Regions received the AccessibleSTL Shine the Light Award for our commitment to providing quality services for the disabled community in 2012.
  • Benchmark Portal. Regions was ranked #3 in the Top 100 Call Center Contest in 2012 for Large Centers by Benchmark Portal for providing superior quality service in our customer service center.
  • National TNS Choice Award. TNS, the world's largest custom market research specialist, nationally recognized Regions for:
    • superior performance in consumer banking
    • success in increasing our customer base by providing a positive customer experience
    • offering guidance and expertise
    • maintaining our strength and stability
  • Temkin Experience Ratings. The Temkin Group, an independent market researcher, ranked Regions as the top bank for customer service, and as one of the top companies in America for customer service across all industries.
  • Gomez's "Best of the Web" Award. Regions' website, www.regions.com, was awarded Gomez's "Best of the Web" Gold Award for 2010. Winners are based on response time, availability and consistency of Web and mobile sites.

*Most Reputable Bank among customers as measured in the RepTrak® survey by Reputation Institute.

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