During disruptive events, such as the current COVID-19 pandemic, both businesses and consumers need to be vigilant about increased activity in financial fraud.

Businesses can make sure all employees are aware of these scams and know how to spot and prevent them.

Watch Out for These Scams

• Computer repair scam: Be suspicious of emails concerning possible repairs or updates to your computer.
• Seasonal IRS or stimulus scams: Fraudsters use emails or social media posts to ask for account information, sometimes falsely claiming it’s needed to receive a stimulus check from the IRS. If compromised, this information can be a source for identity theft.
• Zelle® test transactions scam: Scammers may send emails posing as bank employees who are attempting to perform a test transaction for Zelle. If the customer is convinced to provide their banking credentials to the fraudsters, Zelle transactions may be sent from the customer’s accounts. ¹
• Email scams that appear to be from the Centers for Disease Control (CDC) or other well-known organizations:
  • Fraudsters send emails that appear to come from the World Health Organization (WHO), CDC or other reputable health organizations.
  • The emails may include links to what they claim are tips for safety measures, information about prevention or updates. In reality, the link may route the unsuspecting recipient to a website controlled by the fraudsters.
  • The emails may also include links that install malware on the user’s computer. Once the malware is installed, the fraudster may be able to take control of the computer or capture passwords or other credentials used to access secure sites.

Never share personal information or click on links in these emails. Go directly to health organization websites for information updates.

Exercise caution when handling any email with a COVID-19-related subject line, attachment or hyperlink, and be wary of social media pleas, texts or calls related to COVID-19.

As always, remain vigilant online and take precautions for both your business and personal email accounts.

Want More Information, or Have Questions?

Regions Business Customers

• For more best practices regarding fraud prevention, see our fraud prevention and awareness resources.

• If you believe that your business has been a victim of fraud, or if you have received a suspicious alert or communication, please call Regions Client Services immediately at 1-800-787-3905.

Regions Personal Banking Customers

• Learn more about phishing and online security, and see our tips on preventing fraud and protecting your finances.
• If you believe that you have been a victim of fraud, or if you’ve received a suspicious alert or communication, please report it immediately by calling 1-800-REGIONS (1-800-734-4667).