Regions Help & Support
FAQ
How can I confirm it was Regions that sent me a one-time code?
If you are an online/mobile banking customer using a United States-based mobile phone carrier* inside of the U.S.: You may receive one-time codes from the return numbers (also called short codes) 60102 or 734265. The email address for Online Banking one-time codes is Authentication@alert.regions.com. We will not send a one-time code from any other number or email address for online/mobile banking verification.
*Your mobile carrier’s messaging and data rates may apply.
If you’re using an international mobile phone plan outside of the United States: You will not be able to receive one-time codes via SMS.