Privacy Pledge

Privacy & Security

Facts: What does Regions do with your personal information?

Why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some (but not all) sharing. Federal law also requires us to tell you how we collect, share and protect your personal information. Please read this notice carefully to understand what we do.

What?
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social Security number and income
  • Account balances and transaction history
  • Payment history and credit history

How?
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information, the reasons Regions chooses to share and whether you can limit this sharing.

Reasons we can share your personal information
Does Regions share?
Can you limit this sharing?
For our everyday business purposes, such as to process your transactions, maintain your account(s), respond to court orders and legal investigations or report to credit bureaus
Yes
No
For our marketing purposes, to offer our products and services to you
Yes
No
For joint marketing with other financial companies
Yes
No
For our affiliates’ everyday business purposes, including information about your transactions and experiences
Yes
No
For our affiliates’ everyday business purposes, including information about your creditworthiness
Yes
Yes
For our affiliates to market to you
Yes
Yes
For nonaffiliates to market to you
No

(Although we may share aggregate information that does not contain personal identifiers.)
We don’t share personal information.

To limit our sharing
  • Call 1-800-240-2948; our menu will prompt you through your choice(s). For TTY/TDD, call 1-800-374-5791 for assistance with making a written election.
  • Visit a Regions branch.
  • Talk to your assigned financial advisor, if applicable.

Please note: If you are a new customer, we can begin sharing your information 30 days from the date we provide this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.

To limit direct marketing contact
  • Call 1-800-734-4667 to speak with a Regions Banker.
  • Visit a Regions branch.
  • Talk to your assigned financial advisor, if applicable.

Please note: Direct marketing is email, postal mail and telephone marketing. Even if you limit direct marketing, we may still contact you to service your account or as otherwise allowed by law.

Questions?
Call 1-800-734-4667 or visit our Privacy & Security section at www.regions.com.

Who we are
Who is providing this notice? This notice is provided by Regions Bank and other companies with the Regions name.

What we do
How does Regions protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards, secured files and secured buildings.

Our employees are bound by our Code of Business Conduct and Ethics and our internal Privacy Policy, which provide that we will access personal customer information only for legitimate business purposes and that we will safeguard confidential information about you.
How does Regions collect my personal information? We collect your personal information, for example, when you:
  • Open an account or apply for a loan
  • Make deposits or withdrawals from your account, or use your credit or debit card
  • Provide account information
We also collect your personal information from others, such as credit bureaus, affiliates or other companies.
Why can’t I limit all sharing? Federal law gives you the right to limit only:
  • Sharing for affiliates’ everyday business purposes — information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing. See the “Other important information” section for your rights under state law.
What happens when I limit sharing for an account I hold jointly with someone else? Your choices will apply individually unless you tell us otherwise.

Definitions
Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

Our affiliates include companies with the Regions name and financial companies such as Regions Investment Management Inc., a registered investment advisor, and Regions Investment Services Inc., a licensed insurance agent.
Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

Regions does not share personal information with nonaffiliates so they can market to you.
Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

Our joint marketing partners include financial companies such as insurance companies and product and service marketing companies.

Other important information
You may have other privacy protections under some state laws. We will comply with applicable state laws as to information about you, including medical information. Accounts with California or Vermont addresses will be treated as if you opted out of joint marketing arrangements. Accounts with Vermont addresses will be treated as if you opted out of sharing information about your creditworthiness with our affiliates, but we may share information about our transactions and experiences with you with our affiliates without your consent.

For Nevada residents only: We are providing you this notice under state law. You may be placed on our internal Do Not Solicit List by following the directions in the “To limit direct marketing contact” section. Nevada law requires we provide the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; phone number: 702-486-3132; email: bcpinfo@ag.state.nv.us.

Do Not Call Policy
This notice serves as the Regions Do Not Call Policy required by the Telephone Consumer Protection Act. Our associates receive training on how to document and process opt-outs for telephone marketing calls. Consumers who request to no longer receive these calls will be placed on our internal Do Not Call list. Regions will not contact any consumer on the federal or state Do Not Call registries, unless allowed by law.

Rev. 08/2018

This privacy pledge is also available in PDF format in English and en Español.