Accessible Banking Services

Regions is dedicated to providing banking services that are accessible to all Regions customers. To ensure that customers with disabilities can conduct their banking independently and with ease, the bank’s approximately 1,400 branch locations are compliant with the Americans with Disabilities Act and over 2,000 automated teller machines (ATMs) have speech-output and voice-instruction capability, and earphone jacks for privacy.

Blind or low-vision accommodations

Regions offers:

• Bank statements and communications in large print and Braille as well as audio CDs
• Accessible online PDF statements for checking, savings and GPR (general-purpose reloadable) cards
• Sight checks printed with raised lines
• Assistance with reading, filling out and completing forms

Hard-of-hearing or Deaf accommodations

Regions offers:

• Acceptance of telecommunication relay service calls
• TTY/TDD connectivity through the Regions Contact Center: 1-800-374-5791
• A sign-language interpreter upon request in advance of a branch or office visit

Regions also welcomes service animals and guide dogs at all our branches and service centers. To ask about or request any of these services, please contact your local Regions branch office or call customer service at 1-800-REGIONS (1-800-734-4667).

Digital banking accommodations

We are committed to meeting the needs of all our customers and continually work to improve our digital banking experience and increase accessibility.

Following internationally recognized standards and guidelines established by the World Wide Web Consortium, we continually work to ensure that our websites and digital banking options are accessible and usable for everyone.

For the best experience with our web-based offerings, we recommend latest version of your browser and the latest version of any assistive technology you use.

For our mobile banking app, we recommend downloading the latest versions for your mobile device.

Contact information

For customers with other accessibility needs, Regions reviews additional requests on a case-by-case basis to determine how to best accommodate them.

If you have questions or concerns about accessibility at Regions, please contact the bank’s Disability Services and Outreach Manager, Kathy Lovell, by email at Kathy.Lovell@regions.com or by phone directly at 205-264-7495 or toll-free at 1-800-370-5087.