COVID-19 Banking Resources and Support for Individuals

We're committed to helping you navigate the uncertain economic environment brought about by the coronavirus crisis. If you're going through financial hardship due to coronavirus, please review our financial assistance resources and contact us. We want to help find the right solutions for you and your family.


For guidance on how to keep your finances on track and safeguard your future, explore Regions Next Step webinars, articles and money tips.

Financial Assistance for Individuals

Child Tax Credit Payments

Find out more about advance payments of the 2021 Child Tax Credit.

Economic Impact Payments Check Cashing

There will be no charge to cash1 your stimulus check at a branch drive-thru or Mobile Deposit2 when you select “Available Immediately.”

Mortgage Payment Assistance

If you need help with mortgage payments, visit Mortgage Payment Assistance or call 1-800-748-9498.

Personal Loans & Lines Assistance

If you’re having difficulty making payments on your consumer loans, call 1-866-298-1113 to speak to a representative.

Auto Loan Payment Assistance

If you’re having difficulty making payments on your auto loans, call 1-866-298-1113 to speak to a representative.

Credit Card Payment Assistance

If you’re having difficulty making credit card payments, call 1-866-298-1113 to speak to a representative.

Deposit Accounts

Please contact us at 1-800-REGIONS for information about assistance on checking and savings accounts.

Ways to Bank 

Branch Service Updates

Regions branch lobbies, drive-thrus and ATMs are open to serve you. We also encourage you to make an appointment for a more dedicated customer experience.

Digital Banking

Bank safely and securely from almost anywhere with Regions Online Banking or Mobile Banking2

DepositSmart ATMs® & Video Banking ATMs

We Want to Help Ease Financial Stress

Whether you're facing financial uncertainties due to coronavirus or budgeting for your changing situation, we're here to support you. Regions Next Step® has the tools, tips and resources you may need to prepare for the challenges ahead and to safeguard your future.

For updates on our COVID-19 response, visit our main information page.