COVID-19 Banking Resources and Support for Individuals

At Regions, we're committed to helping you navigate the uncertain economic environment brought about by the coronavirus (COVID-19) crisis. If you're going through financial hardship due to COVID-19, please review our financial assistance resources and contact us. We want to help find the right solutions for you and your family.

For guidance on how to keep your finances on track and safeguard your future, explore Regions Next Step webinars, articles and money tips.

Financial Assistance for Individuals

Economic Impact Payments Check Cashing

There will be no charge to cash your stimulus check by October 31, 2020, at a branch drive-thru or Mobile Deposit¹ when you select “Available Immediately.”

Personal Banking Fee Waivers

Penalty-free CD withdrawal² ³
Waived fees for excessive withdrawals on all savings and money market accounts ³ ⁴
Other deposit account fee waivers based on your needs ³ ⁵

Mortgage Payment Assistance

If you need help with mortgage payments, visit Mortgage Payment Assistance or call 1-800-748-9498.

Personal Loans & Lines Assistance

If you’re having difficulty making payments on your consumer loans, call 1-866-298-1113 to discuss options for loan payment relief, including no late fees.³

Payment Assistance FAQs

Auto Loan Payment Assistance

If you’re having difficulty making payments on your auto loans, call 1-866-298-1113 to discuss options for loan payment relief, including no late fees.³

Auto Loan Payment Assistance FAQs

Credit Card Payment Assistance

If you’re having difficulty making credit card payments, call 1-866-298-1113 to discuss options for loan payment relief, including no late fees.³

Payment Assistance FAQs

Ways to Bank

Branch Service Updates

Regions branch lobbies, drive-thrus and ATMs are open to serve you. Lobby walk-ins may be subject to capacity limits, and appointments are encouraged.

See Branch Closings

Find a Drive-Thru Location

Digital Banking

Bank safely and securely from almost anywhere with Regions Online Banking or Mobile Banking¹

Check balances
Transfer funds
Pay bills
Send money with Zelle^®
Deposit checks (Mobile Banking only)

Learn More About Digital Banking

DepositSmart ATMs® & Video Banking ATMs

Get cash
Check balances
Transfer funds
Deposit cash and checks
Speak to a live associate at a Video Banking ATM

Locate an ATM

We Want to Help Ease Financial Stress

Whether you're facing financial uncertainties due to COVID-19 or budgeting for your changing situation, we're here to support you. Regions Next Step® has the tools, tips and resources you may need to prepare for the challenges ahead and to safeguard your future.

For updates on our COVID-19 response, visit our main information page.

Coronavirus Information

Mobile Banking, Alerts, Notifications, Text Banking and Mobile Deposit require a compatible device and enrollment in Online Banking. All are subject to separate terms and conditions. Mobile Deposit is subject to fees. Your mobile carrier’s messaging and data fees may apply.
The no-penalty offer allows customers to make one partial or complete withdrawal without penalty. The penalty-free withdrawal must be made more than seven days after the issue date or the most recent renewal date (whichever is later). Any other withdrawals will be subject to penalties. The penalty will only be waived at customer request beginning January 2, 2021, subject to the sole and absolute discretion of Regions Bank.
All assistance is available for a limited time, may be subject to other exclusions and restrictions, and is subject to change or withdrawal without notice, all in the sole and absolute discretion of Regions Bank.
Excessive withdrawal/item fees on savings and money market accounts will only be refunded at customer request beginning with activity appearing on the January 2021 statement, subject to the sole and absolute discretion of Regions Bank.
Decisions on waivers are made in the sole and absolute discretion of Regions Bank.