COVID-19 Banking Resources and Support for Individuals

At Regions, we're committed to helping you navigate the uncertain economic environment brought about by the coronavirus (COVID-19) crisis. If you're going through financial hardship due to COVID-19, please review our financial assistance resources and contact us. We want to help find the right solutions for you and your family.

For guidance on how to keep your finances on track and safeguard your future, explore Regions Next Step webinars, articles and money tips.

Financial Assistance for Individuals

Economic Impact Payments Check Cashing

There will be no charge to cash your stimulus check by June 30, 2020, at a branch drive-thru or Mobile Deposit^{legal disclaimer number1} when you select “Available Immediately.”

Personal Banking Fee Waivers

Penalty-free CD withdrawal^{legal disclaimer number2} ^{legal disclaimer number3}
Waived fees for excessive withdrawals on all savings and money market accounts^{legal disclaimer number4} ^{legal disclaimer number3}
Other deposit account fee waivers based on your needs^{legal disclaimer number5} ^{legal disclaimer number3}

Mortgage Payment Assistance

If you need help with mortgage payments, visit Mortgage Payment Assistance or call 1-800-748-9498.

Personal Loans & Lines Assistance

If you’re having difficulty making payments on your consumer loans, call 1-866-298-1113 to discuss options for loan payment relief, including no late fees.^{legal disclaimer number3}

Auto Loan Payment Assistance

If you’re having difficulty making payments on your auto loans, call 1-866-298-1113 to discuss options for loan payment relief, including no late fees.^{legal disclaimer number3} We will also not start new efforts to repossess vehicles until June 1, 2020.

Credit Card Payment Assistance

If you’re having difficulty making credit card payments, call 1-866-298-1113 to discuss options for loan payment relief, including no late fees.^{legal disclaimer number3}

Ways to Bank

Branch Service Updates

Regions branches are open by drive-thru or lobby appointment only until further notice. Branch drive-thru hours remain the same.

See Branch Closings

Find a Drive-Thru Location

Digital Banking

Bank safely and securely from almost anywhere with Regions Online Banking or Mobile Banking^{legal disclaimer number1}

Check balances
Transfer funds
Pay bills
Send money with Zelle^®
Deposit checks (Mobile Banking only)

Learn More About Digital Banking

DepositSmart ATMs® & Video Banking ATMs

Get cash
Check balances
Transfer funds
Deposit cash and checks
Speak to a live associate at a Video Banking ATM

Locate an ATM

We Want to Help Ease Financial Stress

Whether you're facing financial uncertainties due to COVID-19 or budgeting for your changing situation, we're here to support you. Regions Next Step® has the tools, tips and resources you may need to prepare for the challenges ahead and to safeguard your future.

For updates on our COVID-19 response, visit our main information page.

Coronavirus Information

Mobile Banking, Alerts, Notifications, Text Banking and Mobile Deposit require a compatible device and enrollment in Online Banking. All are subject to separate terms and conditions. Mobile Deposit is subject to fees. Your mobile carrier’s messaging and data fees may apply.

The no-penalty offer allows customers to make one partial or complete withdrawal without penalty. The penalty-free withdrawal must be made more than seven days after the issue date or the most recent renewal date (whichever is later). Any other withdrawals will be subject to penalties.

Savings and Money Market accounts remain subject to conversion to transaction accounts for exceeding periodic withdrawal limitations. See terms of account or contact a Regions banker for details.

Decisions on waivers are made in the sole and absolute discretion of Regions Bank.