Payment Assistance FAQs
Coronavirus Resources and Information for IndividualsWe understand these are unprecedented times. We understand you may be facing a real financial hardship. And we understand that everyone’s financial situation is not the same. We’re committed to providing the support and guidance you need to move forward.
If the information you need isn’t found in our list of Frequently Asked Questions, please contact us at 1-866-298-1113.
Payment assistance is offered in a variety of ways. We may be able to reduce your payment amount, postpone a payment, or offer a loan modification. Some options can be approved over the phone, while others, such as a modification, require additional documentation. We’ll need to ask a few questions to determine if we can offer a solution that is right for you. Contact us at 1-866-298-1113 to find out more.
Every customer’s financial situation is unique. Please contact us at 1-866-298-1113 so that we can assess your situation and determine whether we have a solution that is right for you.
Please allow up to 10 days to process your request. If you request assistance for more than one Regions account, we may not process these requests simultaneously.
Yes, a request can be made. However, if you are currently in or previously had been granted an assistance plan, your request for additional assistance may require additional review, and the terms of a new plan may be different than those of current or previous plans. If your account is eligible for additional assistance, Regions will disclose the terms of the new plan to you, at which time you will be asked to accept these terms.
Upon request we will review each of your Regions accounts individually to determine whether payment assistance may be granted. If more than one account is eligible for payment assistance, the terms of that assistance may differ for each account.
You may continue to use your credit card or line of credit, up to its available credit limit, if your account is in good standing. However, if you are currently in or previously had been granted an assistance plan, the terms of any additional assistance may include a reduction to the credit limit for your account.
Yes. Interest will be assessed according to the terms of your account.
Any payment assistance we offer will not override any automatic payments you established through Regions or any other financial institution. If you authorized Regions to debit your payment each month, you should contact Regions to cancel the auto-debited payments.
If you set up automatic payments through an online or mobile banking service at Regions or another financial institution, you must log in to that service and cancel or suspend those.
- Regions Personal Loans and Lines of Credit: 1-800-231-7493
- Regions Credit Card: 1-800-253-2265
If you set up automatic payments through an online or mobile banking service at Regions or another financial institution, you must log in to that service and cancel or suspend those.
Yes. You can always make payments during the payment assistance period, if desired.
You may resume making payments at any time if you no longer need assistance.
