Regions Help & Support

Step 1

Once logged in to Online Banking, from the Customer Service tab select Settings. 

Step 2

Under Contact & Security Info, select Online ID or Password.

Step 3

To change your Online ID, select the edit icon next to your current Online ID.

Step 4

Enter your new Online ID, re-enter in the Confirm Online ID field and select Update.

Please note that your Online ID must be 8-18 letters and numbers and is case sensitive. No special characters are allowed. 

Step 5

Review your Online ID to verify that your changes have been applied.

Step 6

To change your password, select the edit icon next to your current password (hidden for privacy). 

Step 7

Enter your New Password, re-enter in the Confirm Password field, then select Update.

Note: Your password must be 8-18 letters and numbers and is case sensitive. No special characters are allowed.