Regions Help & Support


Why is the system asking me to enter my Social Security number and ATM PIN to access my account?

When you are unable to answer a security question correctly, access to your accounts may be locked. If you know your Online ID and password, you can enter additional information to unlock your security questions.

You will be prompted to enter your Social Security number, ATM card/check card number and PIN immediately after you enter your valid Online ID and password. Once your information has been confirmed, you can verify and update your security questions and answers.

If you are unable to provide the requested information, please contact us.