Distributed denial of service online attacks and what they mean for you

In recent years, Regions and many other financial institutions of all sizes have faced online attacks meant to delay or prevent customers from accessing bank websites and related services, such as online banking. During these types of attacks — known as “distributed denial of service” (DDoS) online attacks — an institution’s website is flooded with millions of requests for information at once in an effort to create a “traffic jam” that temporarily disrupts customers’ online access.

Unfortunately, these types of incidents are becoming more frequent. Regions has taken numerous steps to limit the effect of these attacks on our customers. However, we want to help you better understand these situations and what it means when we face such attacks.

• The intent of the attacks is simply to slow down or disable the institution’s website. They do not affect the security of our banking systems, and your accounts and personal information remain safe.
• Regions is constantly on alert for these attacks. We have put strong and thorough measures in place to identify and block the computers involved.
• During one of these attacks, you may experience a slower-than-normal connection to regions.com or Regions Online Banking, or find that these services are temporarily unavailable.
• If you are ever unable to connect to regions.com or Regions Online Banking during an attack, you may access your account information and complete transactions by visiting any ATM or branch convenient to you, or by calling 1‑800‑REGIONS (1-800-734‑4667).

We apologize for any inconvenience you may experience in accessing our online services during one of these attacks. Your satisfaction is our highest priority, and we want to assure you that we are constantly working to maintain and, when necessary, restore these services as quickly as possible.