Regions Help & Support

When tracking the status of a claim filed on your Regions credit card, CheckCard, Now Card or ATM card, a Regions representative may use the following terms: 

Claim Received: We have received your claim.

Claim Under Review: An investigator is currently reviewing your claim.

Claim Under Review, Provisional Credit Issued: We have issued provisional credit to your account for the disputed amount and have also credited your account for any fees assessed in connection with the disputed transaction. You will have full use of these funds while we investigate your claim. Note, some claims may not be eligible for provisional credit.

The result of our investigation yields one of the following status outcomes:

Claim Review Complete, Credit Not Issued: We have completed our investigation of your claim. Based on this investigation, we have determined that we will not credit your account for the amount of the transaction.

Claim Review Complete, Credit Confirmed: We have completed our investigation of your claim. Based on this investigation, we have confirmed that you are entitled to these funds. If we issued provisional credit to your account for the disputed amount, we will not debit those funds from your account. If we did not issue provisional credit to your account, we have provided a final credit to your account for the disputed amount.

Claim Review Complete, Provisional Credit Reversed: We previously provided provisional credit for the amount of the disputed transaction so that you could access the funds while we investigated your claim. We have completed our investigation of your claim. Based on this investigation, we have determined to debit the provisional credit from your account. We will not debit any fees that were credited to your account in connection with this dispute.

Learn more about what's involved in disputing a transaction.