Regions Help & Support
Why am I having a problem enrolling my mobile number in Zelle®?
When you initially enroll your Regions account with Zelle®, you may receive a notification that your mobile number is registered with another financial institution. Only one account can be connected at any given time. View the Activity tab where a prompt allows you to "Transfer Phone" in your profile. This will connect the desired U.S. mobile number to your Regions account and you can start sending and receiving with Zelle®1 through our Regions Online Banking site or Regions Mobile app. For assistance regarding this issue with your Regions account, please contact us at 1-800-472-2265.
1. To send or receive money with Zelle®, both parties must have an eligible checking or savings account. Transactions between enrolled users typically occur in minutes. Payment requests can only be sent to enrolled Zelle® users. If you don’t know the person you are paying or aren’t sure you’ll get what you are purchasing, we recommend you do not use Zelle® for the transaction. Once you have made a payment with Zelle®, it may not be possible to reverse the payment or recover the funds.