Regions Help & Support

FAQ

How will OOBA phone call work?

Contact Method: Phone Call

  1. You will receive a phone call from Regions to your registered phone number
  2. A six-digit code will display in your Online Banking screen
  3. On your phone, enter the six digit code as displayed on your Online Banking screen then press #
  4. If you do not answer the call in a given time, or the system does not receive the appropriate response, the transaction will be cancelled.
  5. If you do not answer the call on selected primary number in a given time, or the system does not receive the appropriate response then you will receive a call to your secondary phone number which you have registered.
  6. After the code is successfully entered, you will be able to continue with your transaction in Online Banking

How Does an OOBA Phone Call Work?